General terms and conditions of sale

These General Terms and Conditions of Sale govern the offering and sale of products through the sales section of the website www.jubileeofficialstore.com (hereinafter, the "Store" and the "Site" respectively).

S4 Giubileo s.r.l. is the owner of the Site and the Store, licensee of the domain names, the trademark and the Official Logo "Giubileo 2025";

The products sold on the Store ("Products") are offered and sold by S4 Giubileo s.r.l. (VAT no. 17255001004) in the person of its legal representative and sole director Mr. Stefano D'Ambrosio (Tax Code DMB SFN 68C26 H501Y), with registered office in Rome (RM) at via Della Giustiniana n. 990.

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1. Scope of Application and Site Navigation 2. Purchases on the Store 3. Site Registration 4. Information for Contract Conclusion 5. Product Availability 6. Product Information 7. Prices 8. Purchase Orders 9. Payment Methods 10. Product Delivery 11. Right of Withdrawal 12. Legal Guarantee of Conformity 13. Applicable Law 14. Customer Service and Complaints

Scope of Application and Site Navigation

1.1 The offering and sale of Products on the Store constitute a distance contract governed by Chapter I, Title III (Articles 45 et seq.) of Legislative Decree 6 September 2005, no. 206 ("Consumer Code") and by Legislative Decree 9 April 2003, no. 70, containing provisions on electronic commerce.

1.2 These General Terms and Conditions of Sale apply to all sales made by S4 GIUBILEO S.R.L. on the Store.

1.3 The General Terms and Conditions of Sale may be amended at any time. Any changes and/or new conditions will be effective from the moment of their publication on the Store. Users are therefore invited to regularly access the Store and consult the most up-to-date version of the General Terms and Conditions of Sale before making any purchase.

1.4 The applicable General Terms and Conditions of Sale are those in force on the date the purchase order is submitted.

1.5 These General Terms and Conditions of Sale do not govern the sale of products and/or the provision of services by parties other than S4 GIUBILEO S.R.L. which are present on the Store via links, banners or other hyperlinks. Before making commercial transactions with such parties, it is necessary to verify their terms and conditions of sale. S4 GIUBILEO S.R.L. is not responsible for the provision of services and/or for the sale of products by such parties. S4 GIUBILEO S.R.L. does not carry out any control and/or monitoring of the websites consultable via such links. S4 GIUBILEO S.R.L. is therefore not responsible for the contents of these sites nor for any errors and/or omissions and/or violations of law by them.

1.6 The user is required to carefully read these General Terms and Conditions of Sale, which S4 GIUBILEO S.R.L. makes available to them in the section and which they are allowed to store and reproduce, as well as all other information that S4 GIUBILEO S.R.L. provides them on the Site and/or on the Store, both before and during the purchase process.

1.7 The Site allows each user to browse and, after registration, to make purchases on the relevant Store, regardless of the country in which the user is physically located at the time of accessing the Store.

Purchases on the Store

2.1 The purchase of Products on the Store is permitted only to subjects who:

i. are 18 years of age or older;

ii. qualify as consumers, meaning natural persons who, in relation to the purchase of Products, act for purposes unrelated to any entrepreneurial, commercial, professional or artisanal activity carried out;

iii. are registered on the Site, as provided for in article 3 below.

2.2 Retailers, wholesalers or, in general, all those who intend to purchase the Products for the purpose of subsequent resale may in no case make purchases on the Store. It is therefore forbidden for such subjects and all those who are not consumers to register on the Site and make purchases on the Store. Furthermore, the subjects referred to in article 10.10 may no longer make purchases.

2.3 In the event of a violation of such prohibitions or in the event of orders, from whomever they come, which prove to be abnormal in relation to the quantity of products purchased or to the frequency and/or method of purchases made, S4 GIUBILEO S.R.L. reserves the right to take all necessary actions to stop the irregularities, including the suspension of access to the Site and/or the Store, the cancellation of the registration or the non-acceptance or cancellation of irregular orders.

2.4 S4 GIUBILEO S.R.L. also reserves the right to refuse or cancel orders from:

i. a user with whom it has an ongoing legal dispute;

ii. a user who has previously violated the terms and/or conditions of the purchase contract with S4 GIUBILEO S.R.L.;

iii. a user who has been involved in fraud of any kind and, in particular, in fraud related to credit card payments;

iv. users who have provided false, incomplete or otherwise inaccurate identifying data or who have not promptly sent S4 GIUBILEO S.R.L. the information and/or documents requested by the latter in the context of the procedure referred to in art. 9.3 below or who have sent invalid documents.

Site Registration

3.1 The purchase of Products on the Store can only take place after registration on the Site.

3.2 Registration on the Site is free. To register on the Site, the user must fill in the appropriate form, entering their first name, last name, title, an e-mail address and a password and clicking on "Register". Successful registration on the Site will be confirmed to the user via a specific e-mail.

3.4 Registration on the Site, through the opening of a personal account, allows the user to:

i. save their addresses;

ii. access all information relating to orders and returns;

iii. track the order status;

iv. manage their personal data and update them at any time.

3.5 Registration credentials (e-mail address and password) allow the user to make purchases on the Store. In any case, registration credentials must be kept with extreme care and attention, can only be used by the user and cannot be transferred to third parties. The user undertakes to keep them secret and to ensure that no third party has access to them. They also undertake to immediately inform S4 GIUBILEO S.R.L. if they suspect or become aware of improper use or improper disclosure of the same.

3.6 The user guarantees that the personal information provided during the Site registration process is complete and truthful and undertakes to indemnify and hold harmless S4 GIUBILEO S.R.L. from any damage, compensation obligation and/or sanction arising from and/or in any way connected to the user's violation of the rules on Site registration or on the retention of registration credentials.

3.7 Registration on the Site constitutes acceptance of these General Terms and Conditions of Sale.

Information aimed at concluding the contract

4.1 In accordance with Legislative Decree 9 April 2003, no. 70, containing provisions on electronic commerce, S4 GIUBILEO S.R.L. informs the user that:

i. to conclude the contract for the purchase of one or more Products on the Store, the user must fill in an order form in electronic format and transmit it to S4 GIUBILEO S.R.L., electronically, following the instructions that will appear from time to time on the Store;

ii. the contract is concluded when the order form reaches the S4 GIUBILEO S.R.L. server;

iii. before proceeding with the transmission of the order form, the user will be able to identify and correct any data entry errors by following the instructions on the Store;

iv. once the order form has been registered and the validity of the payment method used has been confirmed, S4 GIUBILEO S.R.L. will send the user an order confirmation to the e-mail address provided, containing: a summary of the General Terms and Conditions of Sale, as well as the particular conditions applicable to the contract, information relating to the essential characteristics of the purchased Product, a detailed indication of the price, the payment method used, delivery costs and any additional costs, as well as information on the right of withdrawal or its exclusion; the General Terms and Conditions of Sale applicable to the order and standard instructions on withdrawal;

v. the order form will be archived in the S4 GIUBILEO S.R.L. database for the time necessary for its execution and, in any case, within the terms of the law. To access their order form, the user can consult the "Account" section of the Store.

4.2 The languages available to users for concluding the contract are Italian and English. Customer Service can communicate with users in the same languages.

Product Availability

5.1 The Products offered on the Store are the items present in the electronic catalog published on the Store at the time the user places the order.

5.2 The availability of Products is continuously monitored and updated. However, since the Store can be visited by multiple users simultaneously, it may happen that multiple users purchase the same Product at the same time. In such cases, the Product may appear to be available for a short period of time, while it is actually out of stock or not immediately available, requiring a restock. The provisions relating to Pre-Order Products remain unaffected.

5.3 Should the Product prove unavailable for the reasons indicated above or in other cases of subsequent unavailability of the Product, without prejudice to the other rights granted to the user by law and, in particular, by Chapter XIV of Title II of Book IV of the civil code, S4 GIUBILEO S.R.L. will immediately notify the user via e-mail. The user will then be entitled to immediately terminate the contract, without prejudice to the right to compensation for damages, pursuant to and for the purposes of what is provided for in art. 61, paragraphs IV and V, of the Consumer Code.

Alternatively, and without prejudice to this right, the user may accept one of the following proposals from S4 GIUBILEO S.R.L.:

i. if a restock of the Product is possible: an extension of the delivery terms, with S4 GIUBILEO S.R.L. indicating the new delivery term for the restocked Product;

ii. if a restock of the Product is not possible: the supply of a different product, of equivalent or superior value, subject to payment, in the latter case, of the difference, and with the express acceptance of the user.

The user's choice must be promptly communicated to S4 GIUBILEO S.R.L., by e-mail, to the address referred to in art. 14 below.

5.4 In the event that the user exercises the right of termination referred to in art. 61, paragraphs IV and V, of the Consumer Code, and payment of the total amount due - consisting of the price of the Product, delivery costs, if applicable, and any other additional cost, as resulting from the order - has already occurred, S4 GIUBILEO S.R.L. will refund the Total Amount Due without undue delay and, in any case, within 15 working days from the submission of the order. The refund amount will be communicated to the user via e-mail and credited to the same payment method used by the user for the purchase. In the case of payment by bank transfer, S4 GIUBILEO S.R.L. will ask the user for the bank details necessary for the refund. Any delays in crediting may depend on the banking institution, the type of credit card or the payment solution used. In any case, the value date of the re-credited amount will be the same as the debit date.

Product Information

Each Product is accompanied by an information sheet illustrating its main characteristics. The images and descriptions on the Store reproduce the characteristics of the Products as faithfully as possible.

Prices

7.1 All prices of the Products published on the Store are expressed in Euros (or in local currency, outside the European perimeter) and are inclusive of Value Added Tax - VAT.

7.2 S4 GIUBILEO S.R.L. reserves the right to modify the price of the Products at any time, without notice, it being understood that the price charged to the user will be that indicated on the Store at the time of placing the order and that any variations (increases or decreases) subsequent to the transmission thereof will not be taken into account.

Purchase Orders

8.1 The Products will remain the property of S4 GIUBILEO S.R.L. until the Total Amount Due has been paid by the user. In the event that the Total Amount Due is not paid or the successful outcome of the payment is not confirmed, the purchase contract will be considered terminated by law pursuant to and for the effects of art. 1456 of the Civil Code, without prejudice to the provisions of art. 9.3. The user will be notified by e-mail of the termination of the contract and the consequent cancellation of the order.

8.2 S4 GIUBILEO S.R.L. will ship the Products only after receiving confirmation of the successful payment of the Total Amount Due by the user. The risk of loss or damage to the Products due to causes not attributable to S4 GIUBILEO S.R.L., however, will be transferred to the user when the latter, or a third party designated by them and different from the carrier, comes into physical possession of the Products.

8.3 In the event that, after the purchase of a Product and its receipt by the user, the latter wishes to replace it - without prejudice to the rights that the user may enjoy by law - the replacement will be possible exclusively within 14 days from the date on which the purchased Product was delivered to the user, and provided that: (i) the returned Product is intact, as well as complete with any accessories, labels, instruction sheets and inserted in its original packaging, together with a copy of the purchase invoice and (ii) the Product requested by the user in replacement of the purchased one is available at S4 GIUBILEO S.R.L.

If S4 GIUBILEO S.R.L. has verified that the replacement procedure referred to in this art. 8.3 has been correctly followed by the user, it will:

(i) without undue delay, and in any case within 7 working days from the moment it receives the package containing the Product being returned, re-credit the user with the Total Amount Due (excluding delivery costs, if applicable, and any other additional cost, as resulting from the order) paid by the user in relation to the returned Product. The re-credit will be made to the same payment method used for the initial purchase and the user will be sent a confirmation e-mail of the refund;

(ii) at the moment the Product requested as a replacement is shipped by S4 GIUBILEO S.R.L. to the user, charge the user the price of such Product (regardless of whether it is equal, lower or higher than that of the initially purchased Product) on the same payment method used for the initial purchase. At the time of shipment, a shipping confirmation e-mail will also be sent to the user;

(iii) once the package containing the Product that the user wants to replace has been received, deliver the Product chosen as a replacement to the user, within the delivery times and with the effective date indicated in the instructions referred to in art. 8.3, second paragraph, above.

Payment Methods

9.1 Payment for Products purchased on the Store can be made:

• by credit card, through one of the credit cards accepted by S4 GIUBILEO S.R.L.;
• using the PayPal payment solution;
• by bank transfer to the coordinates indicated on the website;

Should one or more of the payment methods listed above not be usable, possibly also in relation to a specific Product or type of Product, this will be indicated on the Store, at the beginning of the purchase procedure or, at the latest, before the user concludes the purchase and transmits the order. In any case, the unavailable payment method(s) cannot be selected by the user during the purchase process.

S4 GIUBILEO S.R.L. uses the secure payment service of Shopify Payments, which uses the SSL protocol. The confidential credit card data (card number, start date, expiry date, security code) or PayPal account data (email address and password) are encrypted and transmitted directly to the payment processor without passing through S4 GIUBILEO S.R.L.'s servers, which therefore never has access to and does not store such data.

9.2 In the case of payment via PayPal, the user will be redirected to www.paypal.com where they will make payment for the Products according to the procedure provided for and regulated by PayPal and the terms and conditions of the contract agreed between the user and PayPal. The data entered on the PayPal website will be processed directly by PayPal and will not be transmitted to or shared with S4 GIUBILEO S.R.L., which is therefore unable to know and does not store in any way the credit card data linked to the user's PayPal account or the data of any other payment instrument connected to that account.

9.3 In order to guarantee the security of payments made on the Store and prevent any fraud, S4 GIUBILEO S.R.L. reserves the right to ask the user, via email, to send, via the same means, a front/back copy of their valid identity card, and, in the event that the order holder is different from the credit card or PayPal account holder, the identity card of the latter; S4 GIUBILEO S.R.L. may also request, alternatively or in addition to the foregoing, the authorization code related to the transaction of the order placed by the user. The request email will specify the deadline within which the document must reach S4 GIUBILEO S.R.L. This deadline will not, in any case, exceed 5 working days from the receipt of the request by the user. Pending the requested information and/or document, the order will be suspended. The user is required to send the requested information and/or documents within the indicated deadline. In the event that S4 GIUBILEO S.R.L. does not receive such information and/or documents within the deadline specified in the request email or receives incorrect or incomplete information and/or expired or invalid documents, the contract will be considered terminated by right pursuant to and for the purposes of article 1456 of the Italian Civil Code and the order consequently canceled, without prejudice to S4 GIUBILEO S.R.L.'s right to compensation for any damage it may incur due to the user's non-compliant behavior. The termination of the contract, of which the user will be notified via email, no later than 5 days from the expiry of the deadline for sending the information and/or documents requested by S4 GIUBILEO S.R.L., will entail the cancellation of the order and the refund of the Total Amount Due already paid by the user, applying the refund methods provided above, as far as compatible. In the event that S4 GIUBILEO S.R.L. receives valid information and/or documentation within the indicated deadline, the delivery terms applicable to the Product will run from the date of receipt thereof.

9.4 In any case, the commercial invoice will be issued at the time of shipment and will be sent by e-mail to the user, to the address they have registered.

Product Delivery

10.1 Delivery of Products purchased on the Store is made to the shipping address indicated by the user in the order form, upon payment of the Total Amount Due.

10.2 Delivery cannot be made to the Republic of San Marino or to post office boxes or poste restante. In the event that the shipping address is a post office box or poste restante, or in one of the indicated locations, S4 GIUBILEO S.R.L. will proceed with the termination of the contract pursuant to and for the effects of art. 1456 c.c. and to the refund of the Total Amount Due, if already paid, with the methods and terms referred to in art. 5.4 above.

10.3 Shipping costs for the Products, which may vary depending on the shipping method chosen by the user, and any other additional costs are borne by the user, unless otherwise indicated in the Product Sheet or elsewhere. Their amount will be expressly and separately indicated (in Euros and including VAT) in the Product Sheet and in the order summary and, in any case, before the user proceeds with its transmission, as well as in the order confirmation email.

If it is necessary to refund delivery costs with reference to the case of withdrawal from a Multiple Order, S4 GIUBILEO S.R.L. will refund the cost of these expenses only if the user intends to withdraw from the entire Multiple Order, in which case, the cost will be refunded in full. Otherwise, the refund will not take place, given that the delivery costs incurred by the user (which S4 GIUBILEO S.R.L. always calculates as a fixed amount, regardless of the number of Products ordered) are attributable to the delivery of the other Products, other than those for which the user has exercised the right of withdrawal, forming part of the Multiple Order.

If, on the other hand, the refund of delivery costs results from the unavailability of one of the Products forming part of the Multiple Order or from one of the cases of non-performance by S4 GIUBILEO S.R.L., the latter will refund the delivery costs to the user.

In no case may the amount of delivery costs to be refunded exceed the amount of costs actually paid by the user for delivery.

10.4 The delivery times are those indicated in the Product Sheet, before the user transmits the order, and in the order confirmation email. They run from the dispatch of the order. In the absence of an indication of a delivery time, it will in any case take place within thirty days from the date of conclusion of the contract. Delivery times are calculated considering only working days and therefore excluding Saturdays, Sundays, and holidays.

10.5 At the time of shipment, i.e., when the Products are handed over to the carrier, a shipping confirmation email will be sent to the user, containing a link that will allow tracking of the shipment's progress.

10.6 Deliveries will be made by the courier identified from time to time, from Monday to Friday during normal office hours, excluding national holidays. S4 GIUBILEO S.R.L. reserves the right to use other carriers and/or different delivery methods. In such a case, the change will be indicated in the Product Sheet or through other dedicated communication.

10.7 The obligation of delivery is fulfilled by the transfer of physical possession or control of the Products to the user.

10.8 It is up to the user to check the condition of the Product delivered to them. Notwithstanding that the risk of loss or damage to the Products, for a cause not attributable to S4 GIUBILEO S.R.L., is transferred to the user when the user, or a third party designated by them and different from the carrier, physically takes possession of the Products, the user is advised to check the integrity of the packaging and the number of Products received and is invited, where possible, to indicate any anomalies on the carrier's transport document. In the event that the packaging shows evident signs of tampering or alteration, the user is advised to promptly notify Customer Service. The application of the rules on the right of withdrawal and legal guarantee of conformity remains unaffected.

10.9 The user acknowledges that collecting the Product is a precise obligation arising from the purchase contract. In case of failed delivery due to the recipient's absence at the address specified in the order form, the courier will leave a notice of passage in the mailbox containing the number to contact them. The courier will then make a second delivery attempt. After two failed delivery attempts, the package will go "into storage." Customer Service will then send an email to the user to unblock the storage and ensure that the package is delivered as soon as possible. If necessary, Customer Service may agree with the user to change the shipping address. If this attempt also fails or the user does not respond to Customer Service's contact attempt, the Product will be returned to S4 GIUBILEO S.R.L. and, in any case, after 30 working days from the first delivery attempt, the contract will be considered terminated and the purchase order consequently canceled pursuant to art. 1456 of the Civil Code. S4 GIUBILEO S.R.L. will then proceed, within 15 working days following the termination of the contract, to refund the Total Amount Due paid by the user, deducting the costs of the failed Product delivery, the return costs to S4 GIUBILEO S.R.L. and any other costs incurred by it due to the failed delivery caused by the recipient's absence. The termination of the contract and the amount of the refund will be communicated to the user via email. The refund will be credited to the same payment method used by the user for the purchase. If the user has made the payment by bank transfer, S4 GIUBILEO S.R.L. will request the user for the bank details necessary for the refund. Any delays in crediting may depend on the banking institution, the type of credit card or the payment solution used. In any case, the value date of the re-credited amount will be the same as the debit date.

In the event that, before the expiry of the thirty-day period, the user requests to receive the Product again, S4 GIUBILEO S.R.L. will proceed with the new delivery after charging, in addition to the delivery costs, the costs of returning the Product to S4 GIUBILEO S.R.L. and the storage costs.

10.10 In the event that the purchased Product is not delivered or is delivered late compared to the delivery terms indicated in the Product Sheet and in the order confirmation, the user, pursuant to art. 61 of the Consumer Code, invites S4 GIUBILEO S.R.L. to make the delivery within an appropriate additional period given the circumstances ("Additional Period pursuant to art. 61, par. III, Consumer Code"). If this additional period expires without the Products having been delivered, the user is entitled to terminate the contract ("Termination of the Contract pursuant to art. 61, par. III, Consumer Code"), without prejudice to the right to compensation for damages.

The user is not obliged to grant S4 GIUBILEO S.R.L. the Additional Period pursuant to art. 61, par. III, Consumer Code ("Excluded Cases") if:

a) S4 GIUBILEO S.R.L. has expressly refused to deliver the Products;

b) compliance with the delivery deadline indicated during the purchase process and in the order confirmation must be considered essential, taking into account all the circumstances that accompanied the conclusion of the contract;

c) the user informed S4 GIUBILEO S.R.L., before the conclusion of the contract, that delivery by or on a specific date is essential.

In the Excluded Cases, the user, if they do not receive the Products within the delivery deadline indicated during the purchase process and in the order confirmation, is entitled to immediately terminate the contract, without prejudice to the right to compensation for damages ("Termination of the Contract in Excluded Cases").

The indication of the Additional Period pursuant to art. 61, par. III, Consumer Code and the communication of Termination of the Contract pursuant to art. 61, par. III, Consumer Code or Termination of the Contract in Excluded Cases must be communicated by the user to S4 GIUBILEO S.R.L. at the addresses referred to in art. 14 below.

In the event of Termination of the Contract pursuant to art. 61, par. III, Consumer Code or Termination in Excluded Cases, S4 GIUBILEO S.R.L. will refund the Total Amount Due to the user without undue delay. The refund will be made according to the methods referred to in art. 10.15 below.

In the event that the user does not proceed with setting the Additional Period pursuant to art. 61, par. III, Consumer Code or, where applicable, with the Termination of the Contract pursuant to art. 61, par. III, Consumer Code or the Termination of the Contract in Excluded Cases, without prejudice to the user's ability to avail themselves at any time of these remedies and/or the ordinary means of protection provided by law and, in particular, by Chapter XIV of Title II of Book IV of the civil code, S4 GIUBILEO S.R.L. undertakes to:

i. notify the user promptly by e-mail of the delay in delivery ("Delay Notification Email"), simultaneously indicating the new delivery time, if available ("New Delivery Time");

ii. in case of delivery with a delay of between 1 and 3 working days with respect to the New Delivery Time, refund the delivery costs to the user, if already paid, within 10 working days from the expiry of the New Delivery Time or not request payment, if not yet paid;

iii. in case of delivery with a delay of between 4 and 10 working days with respect to the New Delivery Time, allow the user who requests it to refuse delivery and terminate the contract, with consequent refund of the Total Amount Due, if already paid, immediately and, in any case, within 10 working days from the request for termination of the contract or, alternatively, if the user does not wish to terminate the contract, refund the delivery costs to the user, if already paid, within 10 working days from the request or not request payment, if not yet paid;

iv. in case of delivery delay exceeding 10 working days with respect to the New Delivery Time or, in any case, 20 days with respect to the original delivery time, offer the user, in addition to the above, the supply of a different Product of equivalent or higher value, subject to payment, in the latter case, of the difference and with the express consent of the user.

10.11 In the case of Multiple Orders involving Products that must be delivered separately, the provision of art. 10.10 above will apply independently to each delivery. With respect to each delivery and therefore, limited to the Products subject thereto, the user may proceed to set the Additional Period pursuant to art. 61, par. III, Consumer Code and to the Termination pursuant to art. 61, par. III, Consumer Code or to the Termination in Excluded Cases, if the respective conditions are met. In such a case, S4 GIUBILEO S.R.L. will refund the Partial Amount Due to the user without undue delay. The refund will be made according to the methods referred to in art. 10.14 below.

In the event that the user does not proceed with setting the Additional Period pursuant to art. 61, par. III, Consumer Code or, where applicable, with the Termination of the Contract pursuant to art. 61, par. III, Consumer Code or the Termination of the Contract in Excluded Cases, in relation to the individual delivery and the related Products, without prejudice to the user's ability to avail themselves at any time of these remedies and/or the ordinary means of protection provided by law and, in particular, by Chapter XIV of Title II of Book IV of the civil code, S4 GIUBILEO S.R.L. undertakes to:

i. promptly send the Delay Notification Email to the user, simultaneously indicating the New Delivery Time, if available;

ii. in case of delivery of one of the Products subject to the Multiple Order with a delay of between 1 and 3 working days with respect to the New Delivery Time, refund the delivery costs to the user, if already paid, calculated as indicated in art. 10.3 above, within ten working days from the expiry of the New Delivery Time or not request payment, if not yet paid;

iii. in case of delivery of one of the Products subject to the Multiple Order with a delay of between 4 and 10 working days with respect to the New Delivery Time, allow the user who requests it to refuse delivery and partially terminate the contract limited to and with exclusive reference to the Product subject to the Multiple Order delivered late, with consequent refund - immediately and, in any case, within 10 working days from the request for partial termination of the contract - only of the amount paid by the user in relation to that specific Product, including delivery costs, calculated as indicated in art. 10.3 above, or, alternatively, if the user does not wish to partially terminate the contract, refund the delivery costs to the user - within ten working days from the request - if already paid, calculated as indicated in art. 10.3 above or not request payment, if not yet paid. The termination of the entire Multiple Order will be possible only in the case of evident and proven accessory nature of the Products subject to the Multiple Order delivered late or not delivered with respect to the other Products subject to the Multiple Order delivered on time or yet to be delivered;

iv. in case of delay in delivery of one of the Products subject to the Multiple Order exceeding 10 working days with respect to the New Delivery Time or, in any case, 20 days with respect to the original delivery time, offer the user, in addition to what is provided for in art. 10.11 (iii) above, the supply of a different Product of equivalent or higher value, subject to payment, in the latter case, of the difference and with the express consent of the user.

10.12 In case of failure to send the Delay Notification Email or failure to set the New Delivery Time therein, all terms referred to in arts. 10.10 (ii), (iii) and (iv) and 10.11 (ii), (iii) and (iv) above will run from the original delivery date.

10.13 Acceptance of the New Delivery Time and, in the cases referred to in articles 10.10 (iii) and (iv) and 10.11 (iii) and (iv), the user's choice must be promptly communicated to S4 GIUBILEO S.R.L. by email to the address referred to in article 14 below.

10.15 In all cases referred to in articles 10.10 and 10.11 above where a refund is due to the user, the refund amount will be communicated to the user by email. It will be credited to the same payment method used by the user for the purchase. In the case of payment by bank transfer, S4 GIUBILEO S.R.L. will ask the user for the bank details necessary for the refund. Any delays may depend on the banking institution, the type of credit card used or the payment solution used. In any case, the value date of the re-credited amount will be the same as the debit date.

Right of withdrawal

The right of withdrawal can also be exercised directly online through the electronic function available on our store. From June 19, 2026, for purchases concluded through an online interface, the Consumer Code provides for an electronic withdrawal function that is clearly visible and accessible to the consumer.

• Log in with the email address used to place the order, select the relevant order, and follow the indicated procedure to submit the withdrawal request.
• If the order has not yet been fulfilled, you can request its cancellation. If the order has already been delivered, you can submit the return request within the foreseen period.
• At the end of the procedure, you will receive an electronic confirmation of the request.

WITHDRAW FROM THE CONTRACT HERE

Unless otherwise instructed during the procedure, goods must be returned to:
Warehouse c/o Pulcranet
Via Amore Tirelli 30
42122 - Reggio nell'Emilia - RE

Please note that the shipping of replacement material is at the customer's expense.

11.1 The user, who qualifies as a consumer, has the right to withdraw from the product purchase contract, without giving any reason and without incurring costs other than those provided for in art. 11.7 below, within fourteen calendar days. The withdrawal period ("Withdrawal Period") expires after 14 days:

a) in the case of an order relating to a single Product, from the day on which the user or a third party, other than the carrier and designated by the user, acquires physical possession of the Products;

b) in the case of a Multiple Order with separate deliveries, from the day on which the user or a third party, other than the carrier and designated by the user, acquires physical possession of the last Product;

c) in the case of an order relating to the delivery of a Product consisting of multiple lots or pieces, from the day on which the user or a third party, other than the carrier and designated by the user, acquires physical possession of the last lot or piece.

11.2 To exercise the right of withdrawal, the user must inform S4 GIUBILEO S.R.L., before the expiry of the Withdrawal Period, of their decision to withdraw. 

11.3 For this purpose, the user may submit any other explicit statement of their decision to withdraw from the contract ("Withdrawal Statement").

 11.4 The user has exercised their right of withdrawal within the Withdrawal Period if the communication relating to the exercise of the right of withdrawal is sent before the expiry of the Withdrawal Period. Consumers are invited to indicate in the Withdrawal Statement the order number, the Product(s) for which they intend to exercise the right of withdrawal, and their address. Since the burden of proof relating to the exercise of the right of withdrawal before the expiry of the Withdrawal Period lies with the user, it is in the user's interest to use a durable medium when communicating their withdrawal to S4 GIUBILEO S.R.L. 

11.5 The user must then return the Products to S4 GIUBILEO S.R.L., without undue delay and in any case within 14 calendar days from the date on which they notified S4 GIUBILEO S.R.L. of their decision to withdraw. The deadline is met if the user sends back the Products before the expiry of the fourteen-day period. For returns, the user must follow the procedure indicated in art. 11.6 below, as well as in the standard instructions on withdrawal, which also contain information on the exercise of the right of withdrawal, and are made available to the user both on the Store, before the conclusion of the contract, and attached to the order confirmation email.

11.6 Within the term indicated in art. 11.5 above, the user who returns the Product from the same Country in which the Product was delivered to them, must return it, suitably protected and packaged, via the courier ____. The user can contact ______, whose contact details are indicated in the standard instructions on withdrawal, to arrange the date and place of collection of the package. In this case, the user will only pay the costs of returning the Product but will not bear the risks of loss or damage to the Product during shipping.

The procedure just described is only available if the user returns the Product from the same Country in which the Product was delivered to them, as shown in the order confirmation email (e.g., if the user who purchased product X requested that this product be delivered to them in Italy, the prepaid return procedure referred to in this paragraph can only be used if the collection location for the Product subject to withdrawal is in Italy). Otherwise, if the user wishes to return the Product subject to withdrawal from a country other than the one (indicated in the order confirmation email) where delivery occurred, the return of the Product to S4 GIUBILEO S.R.L. must be carried out, without undue delay and in any case within 14 calendar days from the date on which the user notified S4 GIUBILEO S.R.L. of their decision to withdraw, using a carrier of the user's choice and at the latter's expense. The deadline is met if the user sends back the Product before the expiry of the aforementioned fourteen-day period. The Product, suitably protected and packaged, must be shipped to the following address:

S4 Giubileo s.r.l. (VAT no. 17255001004) in the person of its legal representative and sole director Mr. Stefano D’Ambrosio (Tax ID DMB SFN 68C26 H501Y), with registered office in Rome (RM) at via Della Giustiniana n. 990

In the aforementioned case, the direct costs of returning the Product (including any customs duties) to S4 GIUBILEO S.R.L. are borne by the user, and the return of the Product to S4 GIUBILEO S.R.L. is under the user's responsibility. In any case, for the purposes of the expiry of the return period referred to in art. 11.5 above, the Product is considered returned when it is delivered, within the aforementioned period, to the courier indicated by S4 GIUBILEO S.R.L., or, as the case may be, to the accepting post office/courier chosen by the user.

11.7 The user is solely responsible for any diminished value of the goods resulting from handling of the Product other than what is necessary to establish the nature, characteristics, and functioning of the Product. The Product must, in any case, be kept, handled, and inspected with normal diligence and returned intact, complete in all its parts, perfectly functioning, accompanied by all accessories and instruction leaflets, with identification tags and labels, if present, still attached to the Product and intact and untampered with, as well as perfectly suitable for its intended use and free from signs of wear or dirt. Furthermore, the right of withdrawal applies to the Product in its entirety. It cannot therefore be exercised in relation to parts and/or accessories of the Product.

11.8 In the event that the right of withdrawal has not been exercised in accordance with the provisions of applicable law, it will not lead to the termination of the contract and, consequently, will not entitle the user to any refund. S4 GIUBILEO S.R.L. will notify the user within 5 working days of receiving the Product, rejecting the request for withdrawal. The Product, if already received by S4 GIUBILEO S.R.L., will remain at the latter's disposal for collection by the user, which must take place at the user's expense and responsibility.

11.9 In the event that the Product for which the right of withdrawal has been exercised has suffered a decrease in value resulting from handling of the goods other than what is necessary to establish the nature, characteristics, and functioning of the Product, the refund amount will be reduced by an amount equal to such decrease in value. S4 GIUBILEO S.R.L. will inform the user of this circumstance and the resulting reduced refund amount within 5 working days of receiving the Product, providing the user with bank details for payment of the amount owed by the user due to the decrease in value of the Product, in the event that the refund has already been paid.

11.10 In the event that, due to one of the legal hypotheses, the right of withdrawal does not apply, specific and express communication of this exclusion will be provided in the Product Sheet and, in any case, during the purchase process, before the user proceeds with submitting the order.

Legal Guarantee of Conformity

12.1 All products sold on the Store are covered by the Legal Guarantee of Conformity provided for by articles 128-135 of Legislative Decree no. 206/2005 ("Consumer Code") ("Legal Guarantee"). 

12.2 WHO IT APPLIES TO

The Legal Guarantee is reserved for consumers. It therefore applies only to users who have made the purchase on the Store for purposes unrelated to any entrepreneurial, commercial, artisan, or professional activity carried out.

12.3 WHEN IT APPLIES

The seller (and, therefore, for purchases made on the Store, S4 GIUBILEO S.R.L.) is liable to the consumer for any lack of conformity existing at the time of delivery of the product and which becomes apparent within two years of such delivery. The lack of conformity must be reported to the seller, under penalty of forfeiture of the guarantee, within two months from the date on which it was discovered.

Unless proven otherwise, it is presumed that defects of conformity that become apparent within six months of delivery of the product already existed at that date, unless this hypothesis is incompatible with the nature of the product or the nature of the defect of conformity. From the seventh month after delivery of the product, however, it will be the consumer's burden to prove that the lack of conformity already existed at the time of delivery.

In order to benefit from the Legal Guarantee, the user must therefore first provide proof of the date of purchase and delivery of the goods. It is therefore advisable for the user to retain the purchase invoice, which S4 GIUBILEO S.R.L. sends to them, as well as the delivery note or any other document that can attest to the date of purchase (for example, the credit card statement or bank statement) and the date of delivery.

12.4 WHAT IS A LACK OF CONFORMITY 

A lack of conformity occurs when the purchased good:

i. is not fit for the purposes for which goods of the same type are normally used;

ii. does not conform to the description given by the seller and does not possess the qualities of the good that the seller presented to the consumer as a sample or model;

iii. does not possess the usual qualities and performance of goods of the same type that the consumer can reasonably expect, taking into account any statements made in advertising or on the labeling;

iv. is not fit for the particular use intended by the consumer and made known to the seller at the time of concluding the contract and accepted by the seller.

Therefore, any breakdowns or malfunctions caused by accidental events or by the user's responsibility, or by use of the product that is not in accordance with its intended use and/or with what is provided in the technical documentation attached to the product, are excluded from the scope of the Legal Guarantee.

12.5 REMEDIES AVAILABLE TO THE USER

 In case of a duly reported lack of conformity within the terms, the user has the right:

i. primarily, to the free repair or replacement of the good, at their choice, unless the requested remedy is objectively impossible or excessively burdensome compared to the other;

ii. secondarily (i.e., if repair or replacement is impossible or excessively burdensome, or if repair or replacement has not been carried out within a reasonable time, or if the previously carried out repair or replacement has caused considerable inconvenience to the consumer) to a reduction in price or termination of the contract, at their choice.

The requested remedy is excessively burdensome if it imposes unreasonable costs on the seller compared to alternative remedies that can be pursued, taking into account (i) the value that the good would have if there were no lack of conformity; (ii) the extent of the lack of conformity; (iii) the possibility that the alternative remedy could be pursued without significant inconvenience to the consumer. 

12.6 WHAT TO DO IN CASE OF A LACK OF CONFORMITY

If a product purchased on the Store shows what could be a lack of conformity during the validity period of the Legal Guarantee, the user can contact Customer Service, at the contact details indicated in art. 14. Customer Service will promptly respond to the communication, informing the user of the subsequent steps they must take. 

The Product for which the user complains of a lack of conformity must be sent to S4 GIUBILEO S.R.L., which will verify the existence or absence of the complained defect, at the following address:

S4 Giubileo s.r.l. (VAT no. 17255001004) in the person of its legal representative and sole director Mr. Stefano D’Ambrosio (Tax ID DMB SFN 68C26 H501Y), with registered office in Rome (RM) at via Della Giustiniana n. 990

Applicable Law

13.1 The purchase contract concluded on the Store is governed by Italian law.

13.2 The application to users who do not have their habitual residence in Italy of any more favorable and mandatory provisions provided by the law of the country in which they have their habitual residence is reserved, in particular in relation to the deadline for exercising the right of withdrawal, the deadline for returning the Products, in case of exercise of this right, the methods and formalities of communicating the same, and the legal guarantee of conformity.

13.3 For any dispute relating to the application, execution, and interpretation of these General Conditions of Sale, the competent court is that of the place where the user resides or has elected domicile. 

13.4 Pursuant to art. 141-sexies, paragraph 3 of Legislative Decree 6 September 2005, no. 206 (Consumer Code), S4 GIUBILEO S.R.L. informs the user who qualifies as a consumer as per art. 3, paragraph 1, letter a) of the Consumer Code, that, in the event that they have submitted a complaint directly to S4 GIUBILEO S.R.L., following which it was however not possible to resolve the dispute so arisen, S4 GIUBILEO S.R.L. will provide information regarding the Alternative Dispute Resolution body or bodies for the out-of-court resolution of disputes relating to obligations arising from a contract concluded on the basis of these General Conditions of Sale (so-called ADR bodies, as indicated in articles 141-bis et seq. of the Consumer Code), specifying whether or not it intends to use such bodies to resolve the dispute itself. S4 GIUBILEO S.R.L. also informs the user who qualifies as a consumer as per art. 3, paragraph 1, letter a) of the Consumer Code that a European platform for the online resolution of consumer disputes (so-called ODR platform) has been established. The ODR platform can be consulted at the following address http://ec.europa.eu/consumers/odr/; through the ODR platform, the consumer user can consult the list of ADR bodies, find the link to the website of each of them, and initiate an online dispute resolution procedure in which they are involved. In any case, the right of the consumer user to appeal to the competent ordinary court for the dispute arising from these General Conditions of Sale, whatever the outcome of the out-of-court settlement procedure, as well as the possibility, where the conditions are met, of promoting an out-of-court resolution of disputes relating to consumer relations by resorting to the procedures referred to in Part V, Title II-bis of the Consumer Code, remain unaffected. The user residing in a Member State of the European Union other than Italy may also access, for any dispute relating to the application, execution, and interpretation of these General Conditions of Sale, the European procedure established for small claims, by Regulation (EC) No 861/2007 of the Council, of 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, rights, and expenses, Euro 2,000.00. The text of the regulation can be found on the website eur-lex.europa.eu.

Customs duties

Please note that shipments to non-EU countries may be subject to customs duties and import taxes, calculated based on the value and type of products. These additional costs are borne by the customer and are collected upon delivery. We recommend that you consult your country's customs authorities for detailed information on applicable tariffs.